Frequently Asked Questions

Simply browse our products, add items to your cart, and proceed to checkout. You'll need to create an account or log in to complete your purchase. Follow the step-by-step checkout process to enter your delivery information and make payment.

If you need to modify your order, please contact our customer service immediately. We can make changes if your order hasn't been processed yet. Once an order is in processing or shipped status, modifications are not possible.

You can browse products and add items to your cart without an account. However, you'll need to create an account to complete the checkout process. Creating an account allows you to track orders, save favourites, and enjoy a faster checkout experience.

We currently accept mobile money payments for a seamless checkout experience. Simply enter your mobile number during checkout and approve the payment on your phone. Your payment is secure and processed instantly.

Yes, absolutely! We use industry-standard encryption and secure payment gateways to protect your information. We never store your payment details on our servers. All transactions are processed through secure, PCI-compliant payment processors.

If your payment fails, your order will be marked as pending. You can try again from your account dashboard. Check that you have sufficient funds and that your mobile money service is active. If problems persist, contact your service provider or our customer support.

Standard delivery within Lusaka takes 1 business day, while delivery outside Lusaka takes 1-2 business days. Processing time ismay apply before shipping. You'll receive tracking information once your order ships.

Yes, we deliver using trusted third-party courier services that meet industry standards. After you place your order, our team will contact you to arrange delivery and confirm the shipping cost based on your location and package size. The courier fee is paid directly by you to the courier upon delivery.

Yes! Once your order ships, you'll receive an email with tracking information. You can also track your order status by logging into your account and viewing your order history.

We offer a 30-day return policy for most items. Items must be unused, in original condition with tags attached. See our Return Policy page for full details.

Once we receive and inspect your returned item, we'll process your refund within 5-7 business days. The refund will be credited back to your original payment method. You'll receive an email confirmation once the refund is processed.

You can reach our customer support team via email, whatsapp or phone. Visit our Contact Us page for all contact options and business hours.

Many of our products come with manufacturer warranties. Warranty details are specified on individual product pages. If you have questions about a specific product's warranty, please contact us before purchasing.